Frequently Asked Questions

No cross-site or advertising tracking, no cookies, and your data stays in Switzerland, not the US (Google) or the EU (DeepL). Plus a single-purpose focus on translation, no distractions. See our detailed comparisons: Google Translate, DeepL.

Yes! Create a free account and get 20,000 characters per month. Need more? Helvetra+ offers 500,000 characters per month starting at CHF 4.99.

Yes. Helvetra is available as a native iOS app and as a web app that works on any device with a browser.

Sure! Reach out. We'd love to hear from you.

Your data is not stored. Text is sent to Infomaniak servers in Switzerland where Apertus processes it and returns the translation. Nothing is saved.

No. Helvetra does not use your data in any form.

German, Swiss German (with regional dialects), French, Italian, Romansh, and English to start. More languages coming soon.

As much as Apertus allows, yes. Helvetra relies on Apertus for translations and cannot guarantee or be held accountable for results.

Swiss German has no standardized written form, so accuracy varies by dialect and context. Helvetra uses Apertus, trained on Swiss German data, and continuously improves. For critical documents, always have a native speaker review.

Yes. You can translate from Zürich German to Bern German, or any combination of supported dialects including Basel, Aargau, and more. This is unique to Helvetra.

For Swiss German, yes. Google Translate doesn't support Swiss German at all. Helvetra is currently the only translation tool that handles Swiss German dialects.

Yes. Helvetra supports both formal (Sie/Vous) and informal (du/tu) modes for all languages, including Swiss German. Select your preference before translating.

Apertus is Switzerland's open-source AI language model, developed by ETH Zurich, EPFL, and CSCS. Trained on over 15 trillion tokens across 1,000+ languages, including Swiss German and Romansh. It's built for transparency and the public good. Helvetra is not affiliated with Apertus but chose to build on it because we believe in its mission. Learn more at Swiss AI, EPFL AI, and ETH AI.

Infomaniak is a Swiss company offering open-source AI infrastructure powered by 100% renewable energy. Your data stays in Switzerland, no queries are stored, and the energy used is recovered for heating. Helvetra is not affiliated with Infomaniak. We simply chose them because they align with our values. Learn more.

Yes. The Helvetra Public API is live at /developers. Self-serve from CHF 29/month on Starter (14-day free trial) or CHF 99/month on Business, with per-character overage.

German, French, Italian, English, Swiss German with regional dialects, and Romansh. Any combination of source and target language works, including auto-detection of the source.

Two self-serve tiers: Starter at CHF 29/month with 500,000 characters included (then CHF 10 per million), and Business at CHF 99/month with 2,000,000 characters included (then CHF 4 per million). Larger volumes are negotiated as Enterprise. See /developers.

Entirely in Switzerland. Servers, hosting, and the underlying translation model run on Swiss infrastructure governed by Swiss law. Customer text never leaves the country and is never used to train models.

Not on the Starter or Business self-serve tiers at launch. SLAs are available for Enterprise contracts, negotiated per customer. Contact us if you need one.

Yes. All B2B billing is in CHF with Swiss VAT, issued by Stripe. Invoices are available from the developer dashboard via the Stripe customer portal.

From your developer dashboard, click "Manage billing" to open the Stripe customer portal, then cancel. Access continues until the end of the current period.